Oaklands Surgery aims to provide a high level of care, however if you are not satisfied with the treatment you have received at the surgery please let us know.
How do you make a complaint?
If you wish to make a complaint please contact the Practice Manager either by telephone, via email to Oaklands.surgery@nhs.net or in person at the Practice.
If you wish to write to the Practice please address your concerns to: The Practice Manager
Oaklands Surgery
Central Canvey Primary Care Centre
Long Road
Canvey Island
SS8 0JA
Or via the Practice email at Oaklands.surgery@nhs.net
We aim to acknowledge your complaint within 3 working days.
and investigate your concerns within 10 days.
After 1 July 2023 if members of the public want to make a complaint about primary care services to the commissioner, they will now contact Mid and South Essex integrated care board instead of NHS England.
The contact details are as follows:
- Telephone: 01268 594444
- E-mail: Mseicb.complaints@nhs.net
- Writing to us at: Mid and South Essex Integrated Care System · Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3HG
If members of the public want to make a complaint directly to the provider of the primary care service, you still can – that does not change on the 1 July 2023.
Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.
Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.
If you have any queries, please contact Mseicb.complaints@nhs.net.